Legal information
Hooksage terms and conditions
These terms explain the Hooksage service, its prices, video allowances, cancellations and refunds. The update date identifies this version and does not change earlier purchases retroactively.
Last updated: October 23, 2026
Service operator
CANARY CODE SAS · RUT 219631960019
Brandzen 1956, apartamento 501, Montevideo, Uruguay
[email protected]01 Service provider and contact
Hooksage is provided by CANARY CODE SAS, RUT 219631960019, with its registered address at Brandzen 1956, apartamento 501, Montevideo, Uruguay. For questions, support, cancellations or refunds, email [email protected].
02 What the service includes
Hooksage is an automatic video editing platform powered by AI for creators, professionals and businesses. It processes your recordings and instructions to prepare vertical videos for social media. Depending on the footage and purchased features, results may include cuts, captions, reframing, graphics and audio improvements. Samples illustrate possibilities; each video may use different resources.
Each job accepts an original file of up to five minutes and 250 MB. Standard delivery is a vertical MP4 at 720 × 1280 pixels and 30 frames per second. Any other format, resource or service must be expressly included in your selected option or agreed before a charge is made. You are not charged for a feature that is not enabled.
03 Access, purchases and the free trial
App registration is free. Payments for plans and packs are not yet enabled in the app. The commercial conditions published here will apply when a purchase and payment process is enabled. Registering does not purchase a plan, start a subscription or create a charge.
The Hooksage app is separate from this website. If no purchase and payment option appears, contact [email protected]. This website describes the product and receives trial requests; its form is not a checkout. Features that are not enabled are not charged.
When purchasing, you must provide accurate details, protect your credentials and be authorised to act for any business or brand you represent. Payment conditions, including the selected option, total amount, currency, applicable taxes and any renewal, will be confirmed before any purchase. A purchase will require your acceptance of those conditions and payment confirmation.
The first trial requested through this website is free, limited to one per person or business, and arranged by email. We confirm its scope and required footage before starting. Submitting the form does not create an app account, make a purchase or start a subscription, and no card is required.
04 Processing and digital delivery
Purchased jobs are delivered digitally: after successful processing, the result is made available for review and download through the app. Trial delivery is arranged by email. Processing time depends on the length and complexity of the footage, system demand and the providers involved; no fixed turnaround is promised.
If a job fails or does not complete, email [email protected] so we can review it. Failed processing does not consume an allowance; a unit deducted in error is restored after verification.
05 One-off packs
Prices are in US dollars. Each pack is purchased once and does not renew automatically:
Pack units can be used for 90 calendar days from payment confirmation. You can check the balance and expiry in the app when that view is available, or request them by email. Unused units expire at the end of that period, without affecting refund rights under these terms or applicable law.
- Pack 5: 5 videos for US$5.99, one-off payment.
- Pack 15: 15 videos for US$14.99, one-off payment.
- Pack 40: 40 videos for US$34.99, one-off payment.
06 Subscriptions, allowances and renewal
Subscriptions are billed monthly. While active, their allowance resets every seven days from activation. Units unused during a seven-day period do not carry over to the next. Reset and next-payment dates are provided when purchasing or can be requested by email.
Automatic renewal applies only if it is expressly disclosed at checkout and you accept it before paying. Where applicable, the charge repeats monthly until you cancel renewal. Requesting a free trial never starts a renewal or subscription.
- Founder: US$14.99 per month, with 5 videos per seven-day period.
- Small Business: US$34.99 per month, with 15 videos per seven-day period.
- Personal Brand: US$59.99 per month, with 40 videos per seven-day period.
07 Units, regenerations and adjustments
One unit covers one successfully processed video made available for delivery. Each job includes up to two AI regenerations using the same footage and objective, without consuming additional units. Available manual adjustments and downloads of that video do not consume additional units either.
A new video, different main footage or a different objective is a separate job and uses another unit. The app shows the enabled controls. If a request requires an additional service or allowance, this is disclosed before purchase or another unit is deducted.
08 Cancelling renewal
You can cancel renewal by emailing [email protected] before the next charge, identifying your account email and purchase. There is no cancellation penalty. You keep access and the applicable allowances until the end of the monthly period already paid for.
Cancelling renewal does not by itself refund the current period. Refund requests are governed by the following section and your applicable legal rights.
09 Refunds and service problems
You can request a refund of the unused portion within ten calendar days after payment. If there has been no use or service delivery, the purchase amount is refunded. If the service has been partly delivered, we calculate a proportional refund for the undelivered portion and explain the calculation. This commercial policy supplements your non-waivable legal rights and does not shorten any longer statutory period.
If a service failure prevents us from completing a purchased service, we offer to resolve it or refund the undelivered portion. Failed processing does not consume units. To request a refund, send your account email and payment reference, if available, to our contact email. We explain the decision and refund method; settlement also depends on the payment provider and card issuer or other financial institution.
Where Uruguayan consumer law applies, statutory withdrawal rights and rules for partly performed services are respected. Digital editing is not, by itself, treated as a waiver or exclusion of those rights. Any exception requiring express authorisation must be specifically disclosed and accepted before it is applied.
10 Your footage and review responsibilities
You keep your rights in your videos, text, brands and other materials. By submitting them, you authorise CANARY CODE SAS and the necessary providers to access, copy and transform those materials only as needed to perform the job and deliver the result, as described in the Privacy policy. Providing the service does not transfer your ownership rights to us.
You must have the rights and permissions needed to use and share the content, including other people's image and voice. Do not use the service for impersonation, infringement or unlawful content. Do not submit identity documents, financial or health details, or other sensitive information that is unnecessary for the video. Voice generation or modification requires the speaker's authorisation.
Before publishing, review names, figures, captions, claims and rights in the included elements. Automated tools can make mistakes. Hooksage does not promise views, sales, followers or virality. We may stop a job for a security or rights issue and explain why when possible; payments for undelivered services are handled under these terms and applicable law.
11 Privacy and retention
The Privacy policy explains the data processed, providers and retention periods. Download videos you want to keep: this service is not permanent storage. Sharing footage for editing does not authorise Hooksage to publish it in a portfolio, advertising or social media; those uses require separate permission.
12 Changes, responsibility and complaints
Changes are published with the relevant date. A new price is communicated before the purchase or renewal to which it will apply, so you can decide and cancel renewal before a charge. The conditions of packs already purchased are not changed retroactively.
We remain responsible for our obligations under applicable law. No provision removes mandatory consumer rights or excludes liability that cannot legally be limited. These terms are interpreted under Uruguayan law without restricting mandatory protections in a consumer's place of residence or access to competent authorities or courts.
For questions or complaints, email [email protected].